CHR.ca

Terms of Service

Last updated: June 8, 2026

Welcome to CarHistoryReport.ca (the “Service”), operated by Tactics Digital (the “Company”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website at https://carhistoryreport.caand the associated products, data, content, and materials available through it (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. YOUR USE OF THE SERVICE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS. DO NOT USE THE SERVICE IF YOU ARE UNWILLING OR UNABLE TO BE BOUND BY THESE TERMS.

By using or visiting the Service, you agree to be bound by these Terms, including the dispute resolution provisions in Section 24. If you are accepting these Terms on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity.

1. Service Description

CarHistoryReport.ca provides vehicle history information aggregated from publicly available sources, including the U.S. National Highway Traffic Safety Administration (NHTSA), Transport Canada, and the U.S. Environmental Protection Agency (EPA). The Service includes:

  • Free VIN check: VIN decoding, recall lookups, complaint counts, safety ratings, and fuel economy data.
  • Smart Buyer Report (paid): AI-powered vehicle analysis including risk score, common issues by mileage, maintenance forecast, pre-purchase inspection checklist, and estimated Canadian market value.

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial vehicle research purposes only. You may not use the Service except as expressly permitted by these Terms.

2. Eligibility

To use the Service or purchase a Smart Buyer Report, you must:

  • Be at least 18 years of age, or the age of majority in your province or territory of residence;
  • Have the legal capacity to enter into a binding contract under the laws of the jurisdiction in which you reside; and
  • Not be a resident of, located in, or acting on behalf of any country subject to sanctions administered by the Government of Canada under the Special Economic Measures Act or the United Nations Act.

By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Use of the Free Service

The free VIN check is provided “as is” without warranties of any kind. You may use it for personal, non-commercial vehicle research. Automated scraping, bulk lookups without prior written permission, and commercial resale of our data are prohibited.

4. Smart Buyer Report (Paid Service)

The Smart Buyer Report is a one-time paid service. By purchasing, you agree to the following:

  • Pricing: CA$14.99 per vehicle. All prices are in Canadian Dollars. Promotional discount codes, when offered, are applied at checkout via Stripe.
  • One-time charge: This is a single payment with no recurring subscription. We will not automatically charge your payment method again.
  • Access duration: Your report is accessible for 90 days from the date of purchase via a unique link sent to the email address you provided.
  • Delivery: Reports are delivered electronically within minutes by email. No physical product is shipped.
  • Taxes: Prices shown are inclusive of any applicable taxes. We are not currently registered for GST/HST collection.

Transactions will appear on your credit or debit card statement as CARHISTORYREPORT or CHR.CA.

5. Payment Processing

All payments are processed by Stripe, Inc. (“Stripe”), a third-party payment processor. By purchasing a Smart Buyer Report, you agree to Stripe's terms and privacy notice, available at https://stripe.com/legal and https://stripe.com/privacy. You must provide current, accurate, and complete payment information. If your payment method is declined, insufficient, or otherwise unable to be charged, we may refuse to provide the Service.

We do not store your full credit card number, CVV, or expiry date. Stripe handles all card data directly under its PCI-DSS Level 1 certification.

6. Refund Policy

We offer a 30-day satisfaction guarantee for Smart Buyer Report purchases:

  • Satisfaction guarantee: If your Smart Buyer Report does not meet your needs, email support@carhistoryreport.ca within 30 days of purchase with your order details and a brief description of the issue. Our team will work with you to resolve the matter, typically including a full refund if the report failed to deliver useful insights for your purchase decision.
  • Technical failure: Full refund if your report could not be generated or delivered due to a technical issue on our end. Contact us within 30 days.
  • Incorrect VIN: If you accidentally entered a VIN that does not match the vehicle you intended, we will provide a one-time replacement report for the correct VIN free of charge within 24 hours of purchase.
  • Scope: The satisfaction guarantee covers genuine quality concerns. It does not cover: change-of-mind purchases after the customer has reviewed report content, attempts to acquire report content without paying, or claims that arise after the 30-day window.
  • Verification: Refund requests must originate from the email address associated with the original purchase. This protects against unauthorized refund requests.
  • Method: Approved refunds are issued to the original payment method via Stripe within 5–10 business days.
  • Repeat refunds: Our satisfaction guarantee applies to genuine first-time use of the Service. Customers who have previously received a refund and subsequently purchase additional reports may not be eligible for further refunds, subject to our discretion.

Nothing in this section limits any non-waivable consumer protection rights you may have under applicable provincial consumer protection legislation.

7. Customer Support

For purchase issues, refund requests, technical problems, or general questions, contact our support team at support@carhistoryreport.ca. We aim to respond within two business days. If you have a billing dispute, you agree to contact us before initiating a chargeback or dispute with your card issuer so that we have a reasonable opportunity to resolve the matter directly.

8. Data Accuracy and Service Disclaimer

Vehicle history data is provided by third-party sources (NHTSA, Transport Canada, EPA, and others). While we make reasonable efforts to ensure accuracy, we do not guarantee the completeness, accuracy, or timeliness of any data displayed.

Smart Buyer Reports are not a substitute for an in-person pre-purchase inspection by a qualified mechanic.The information provided describes model-level patterns and known issues based on publicly available data — not the specific physical condition of any individual vehicle. Reports should not be the sole basis for any vehicle purchase decision. We strongly recommend a professional pre-purchase inspection before any vehicle purchase.

Information may not be available for all vehicles, and there may be a delay between our receipt of certain information and its inclusion in the Service. For the most current information on recalls or vehicle history, contact the vehicle manufacturer or the relevant provincial motor vehicle authority.

CarHistoryReport.ca is not affiliated with the Government of Canada, the U.S. Government, NHTSA, Transport Canada, the EPA, any vehicle manufacturer, or any commercial vehicle history report provider.

9. AI-Generated Content

Our Smart Buyer Report analysis is generated by Anthropic's Claude AI based on publicly available data about the vehicle's year, make, model, and known issues. AI summaries are advisory and informational only. They do not constitute professional advice and should not replace expert vehicle inspection, mechanic evaluation, or legal counsel. AI insights are based on model-level data, not the specific physical condition of the vehicle you are considering.

AI-generated content may contain errors or omissions. You agree to use independent judgment and seek qualified professional advice before making any vehicle purchase decision.

10. Consumer Reporting Notice

CarHistoryReport.ca is not a “consumer reporting agency” within the meaning of provincial consumer reporting legislation (including, without limitation, Alberta's Consumer Protection Act, Ontario's Consumer Reporting Act, British Columbia's Business Practices and Consumer Protection Act, or any similar legislation in other provinces or territories). The reports we provide are not “consumer reports” or “credit reports” and are not intended for use in any decision that affects an individual's eligibility for credit, insurance, employment, housing, tenancy, or any government licence or benefit.

You are expressly prohibited from using any information obtained through the Service:

  • to discriminate against any individual on any prohibited ground;
  • to assess an individual's eligibility for credit, insurance, employment, housing, tenancy, or a government licence or benefit; or
  • in any other manner that may subject CarHistoryReport.ca to liability as a consumer reporting agency under any applicable law.

You agree to indemnify CarHistoryReport.ca for any claims arising from your use of report information in a manner inconsistent with this section.

11. Motor Vehicle Records Notice

You may only use information obtained through the Service for purposes permitted by the applicable provincial motor vehicle legislation (including, without limitation, Alberta's Traffic Safety Act, Ontario's Highway Traffic Act and Freedom of Information and Protection of Privacy Act, and similar legislation in other provinces) and any applicable federal privacy law.

You must not use vehicle history information to identify, locate, contact, harass, stalk, or otherwise affect any individual associated with a vehicle. Use of the Service to investigate or compile information about individuals, rather than vehicles, is strictly prohibited and may subject you to civil and criminal liability.

12. Electronic Communications (CASL)

By providing your email address at checkout or to our support team, you consent to receive transactional emails necessary to deliver the Service — including purchase confirmations, report access links, refund notices, and updates to these Terms or our Privacy Policy. These are not commercial electronic messages under Canada's Anti-Spam Legislation (“CASL”) and you cannot opt out of them while you have an active report or open support matter.

We do not currently send marketing or promotional emails. If we introduce a marketing newsletter or similar offering in the future, we will obtain your express consent in compliance with CASL before doing so, and you will be able to withdraw consent at any time using the unsubscribe link in each message.

13. Prohibited Uses

You agree not to use the Service or any content available through it:

  • for any unlawful or fraudulent purpose, including the use of fraudulent payment information;
  • to violate any federal, provincial, territorial, or municipal law, regulation, or ordinance;
  • to infringe upon our intellectual property rights or the rights of any third party;
  • to stalk, harass, intimidate, abuse, defame, or discriminate against any individual;
  • to misrepresent the source of vehicle history information or to falsely imply that we have endorsed, certified, or verified the condition of any vehicle;
  • to upload or transmit viruses, worms, trojan horses, malicious code, or any other harmful technology;
  • to collect, harvest, or scrape email addresses, usernames, or other information from the Service;
  • to systematically access or download data from the Service, including through the use of bots, spiders, scrapers, crawlers, or any automated means;
  • to send unsolicited communications, advertising, spam, chain letters, or similar material;
  • to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying logic of the Service or any AI model used by the Service;
  • to circumvent, disable, or interfere with security-related features, including features that prevent or restrict copying of content;
  • to frame, mirror, or otherwise reproduce the Service on any other website without our prior written permission;
  • to resell, sublicense, rent, lease, or commercially redistribute any reports, data, or content obtained through the Service;
  • to use the Service to develop, train, or improve any competing product, service, or AI model;
  • to submit a refund request for a report that you have already reviewed and used as the basis for a vehicle purchase decision; or
  • in any way that may be deemed a breach of these Terms or our Privacy Policy.

We reserve the right, but do not undertake any obligation, to monitor your volume and purpose of searches on the Service. We may restrict, suspend, or terminate your access for any reason, including if we determine that your use exceeds normal personal research patterns or otherwise violates these Terms.

14. Intellectual Property

The CarHistoryReport.ca name, “CHR.ca” mark, logo, design, page layout, AI summary text, risk scoring methodology, and software are the proprietary property of Tactics Digital and are protected by Canadian and international intellectual property laws. Raw data sourced from NHTSA, Transport Canada, and the EPA is in the public domain; however, our aggregation, presentation, analysis, scoring, and AI-generated commentary are proprietary.

Nothing in these Terms grants you any right or licence to use our trademarks, trade names, logos, or any other proprietary content except as strictly necessary to use the Service for its intended purpose.

You may not systematically extract, collect, or compile data from the Service to create or contribute to any database, directory, or competing product.

15. Account and Report Security

Your Smart Buyer Report is accessed through a unique link sent to the email address you provided at checkout. You are responsible for keeping this link confidential. We are not liable for unauthorized access to your report resulting from your sharing of the link, the compromise of your email account, or your failure to maintain reasonable security on your devices.

If you believe your report link has been accessed without your authorization, contact support@carhistoryreport.ca and we will, at our discretion, regenerate the link.

16. Links to Third-Party Sites

The Service may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, accuracy, privacy practices, or business conduct of any third-party site. We provide such links for convenience only, and the inclusion of any link does not imply endorsement. You access third-party sites at your own risk and should review their terms and privacy policies before providing any personal information.

17. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the Service and the data we hold. However, no system is completely secure, and we cannot guarantee that the Service or your information will be free from unauthorized access, disclosure, or use. You acknowledge that you provide information and use the Service at your own risk.

18. Disclaimers; No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL CONTENT, REPORTS, AI ANALYSIS, AND INFORMATION, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

We expressly disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, security, and uninterrupted operation. We do not warrant that the Service will meet your requirements, that it will be available without interruption, that any defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.

You use the Service at your sole risk and are solely responsible for evaluating the accuracy, completeness, and usefulness of any information obtained through it.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent any such warranty cannot be excluded, our liability remains limited to the maximum extent permitted by law.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARHISTORYREPORT.CA, TACTICS DIGITAL, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS (THE “COMPANY PARTIES”) WILL NOT BE LIABLE FOR:

  • any direct, indirect, incidental, special, consequential, exemplary, or punitive damages;
  • any loss of profits, revenue, data, goodwill, or business opportunity;
  • any losses arising from a vehicle purchase, sale, or transaction; or
  • any damages arising from your reliance on any information obtained through the Service,

even if a Company Party has been advised of the possibility of such damages.

The Company Parties' total aggregate liability for any claim arising out of or relating to the Service, regardless of the form of the action, will not exceed the greater of (i) the amount you paid to us in the 90 days preceding the claim, or (ii) CA$100.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify, defend, and hold harmless the Company Parties from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • your use of the Service;
  • your breach of these Terms;
  • your violation of any applicable law or regulation, including consumer reporting, motor vehicle privacy, anti-spam, and privacy legislation;
  • your violation of any rights of any third party, including intellectual property and privacy rights; or
  • any vehicle purchase, sale, or other transaction in which you used information obtained through the Service.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defence of such claim.

21. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, for any reason, including if we believe you have violated these Terms, engaged in conduct that exposes us or our users to liability, or used the Service in a manner inconsistent with normal personal research.

You may stop using the Service at any time. Sections that by their nature should survive termination — including ownership provisions, payment obligations for purchases already made, warranty disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions — will survive.

22. Changes to the Service or These Terms

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We may also revise these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. For material changes that affect your rights, we will provide notice through the Service or by email where reasonably possible. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

23. Governing Law

These Terms, and any dispute arising out of or related to them or the Service, are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-laws principles.

24. Dispute Resolution

a) Informal Resolution. Before initiating any formal dispute, you agree to first contact us at support@carhistoryreport.ca with a written description of the dispute and the relief you seek, and to give us thirty (30) days to attempt to resolve the matter informally.

b) Courts of Alberta. If informal resolution is unsuccessful, any dispute arising out of or related to these Terms or the Service will be brought exclusively in the courts of the Province of Alberta, located in the City of Calgary, and you and we irrevocably consent to the personal jurisdiction and venue of those courts, subject to (c) and (d) below.

c) Small Claims.Either party may bring an individual action in any small claims court of competent jurisdiction for claims within that court's monetary limit, in lieu of litigating in the courts identified in (b).

d) Quebec Residents. If you are a consumer residing in the Province of Quebec, nothing in these Terms is intended to deprive you of the protections of Quebec's Consumer Protection Act or other applicable law. To the extent that Quebec law applies and conflicts with this Section 24, Quebec law prevails, and Quebec residents may bring proceedings in the district of their domicile and are not bound by any waiver of the right to participate in a class action that is unenforceable under Quebec law.

e) Time Limitation. To the extent permitted by law, any claim arising out of or related to the Service or these Terms must be brought within one (1) year after the claim arose; otherwise, the claim is permanently barred. This section does not apply to Quebec residents to the extent that Quebec law provides for a longer prescription period that cannot be contractually shortened.

25. General Provisions

  • Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
  • Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
  • No Waiver. Our failure to enforce any provision of these Terms is not a waiver of that or any other provision.
  • Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
  • No Agency. No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.
  • Language. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont demandé que les présentes conditions et tous les documents connexes soient rédigés en anglais.
  • Headings. Section headings are for convenience only and do not affect interpretation.
  • Force Majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, government actions, internet or telecommunications failures, third-party service provider outages, labour disputes, or pandemics.

26. Contact

For questions about these Terms, refund requests, or general support:
Email: support@carhistoryreport.ca

These Terms of Service were last revised on June 8, 2026.