Terms of Service

Effective Date: August 22, 2026

These Terms of Service (the “Terms”) form a binding agreement between you and the operator of CarHistoryReport.ca (the “Company,” “we,” “us,” or “our”). They apply to the website at https://carhistoryreport.caand to every report, tool, dataset, and other material offered through it (together, the “Service”).

You accept these Terms when you use the Service, place an order, or pay for a Smart Buyer Report. That acceptance includes Section 21, which sets out how disputes are handled and which law governs them. If you cannot accept any part of these Terms, the right course is to stop using the Service. If you are agreeing on behalf of a business rather than yourself, you confirm that you are authorized to commit that business, and “you” then refers to it.

1. Definitions

In these Terms, unless the context requires otherwise:

“Company Parties” means the Company and its owner, officers, employees, contractors, agents, successors, assigns, and data licensors.
“Report” or “Smart Buyer Report” means the paid, AI-generated vehicle analysis made available through the Service.
“Content” means all data, reports, text, analysis, scores, graphics, layouts, software, trademarks, and other materials made available through the Service.
“VIN” means a vehicle identification number.
“Applicable Law” means the laws of the Province of Alberta and the federal laws of Canada applicable therein, together with any other law that applies to a User by reason of that User's province or territory of residence.

2. Your Permission to Use the Service

The Company permits you to use the Service for one purpose: researching vehicles for your own private, non-commercial reasons. This permission is yours alone — you cannot transfer it, sublicense it, or extend it to anyone else — and the Company may withdraw it at any time. It does not allow you to resell, republish, redistribute, or otherwise commercially exploit any part of the Service or its Content, and using the Service for anything beyond private vehicle research is a breach of these Terms. Any right not expressly given to you here remains with the Company.

3. Who May Use the Service

You may use the Service only if you are old enough to enter a binding contract where you live — that means 18, or the age of majority in your province or territory if it is higher — and you otherwise have the legal capacity to do so. You must also not be in, or acting for anyone in, a country, or against any person or entity, that Canada has placed under sanctions through the Special Economic Measures Act or the United Nations Act. Each time you use the Service, you confirm that these things remain true.

4. Description of the Service

The Service comprises: (a) a free VIN check, providing VIN decoding, recall lookups, complaint counts, safety ratings, and fuel-economy data aggregated from publicly available sources; and (b) the Smart Buyer Report, a paid, AI-generated analysis that may include a risk score, common issues by mileage, a maintenance forecast, a pre-purchase inspection checklist, and an estimated Canadian market value.

The free VIN check is provided strictly on an “as is” basis and for personal, non-commercial use. You shall not engage in automated scraping, conduct bulk lookups without the Company's prior written authorization, or resell, redistribute, or commercially exploit any data obtained through the free VIN check.

5. Smart Buyer Report; Fees and Billing

By purchasing a Smart Buyer Report, you acknowledge and agree that:

(a) Price. The price is CA$14.99 per vehicle, denominated in Canadian dollars. Promotional discount codes, where offered, are applied at checkout.
(b) One-Time Charge. The Smart Buyer Report is a one-time purchase. It is not a subscription, and no recurring, renewal, or additional charge will be applied to your payment method.
(c) Access. Each Report is made available for a period of ninety (90) days from the date of purchase by means of a unique access link delivered to the email address you provide.
(d) Delivery. Reports are delivered electronically, typically within minutes of purchase. No tangible or physical product is provided.
(e) Taxes. Prices are inclusive of any applicable taxes. The Company is not presently registered for the collection of GST/HST.
(f) Billing Descriptor. Charges will appear on your payment-card statement as “CARHISTORYREPORT” or “CHR.CA.”

6. Payment Processing

All payments are processed by Stripe, Inc. (“Stripe”), an independent third-party payment processor. Your purchase is subject to Stripe's terms of service and privacy policy, available at https://stripe.com/legal and https://stripe.com/privacy, and you agree to be bound by them in connection with your transaction. You represent and warrant that you are authorized to use the payment method you provide and that the payment information you supply is current, accurate, and complete. Where a payment method is declined or cannot be charged, the Company may withhold or refuse the Service. The Company does not receive or store your full payment-card number, security code, or expiry date; such information is transmitted directly to and processed by Stripe under its own PCI-DSS certification.

7. Refund Policy

The Company offers a thirty (30) day satisfaction guarantee with respect to Smart Buyer Report purchases, subject to the following terms. To request a refund, you must contact support@carhistoryreport.ca within thirty (30) days of the date of purchase and provide your order details.

(a) Satisfaction Guarantee. Where a Report has failed to provide useful insight in support of your purchase decision, the Company will work with you to resolve the matter, which will ordinarily include a full refund.
(b) Technical Failure. Where a Report could not be generated or delivered by reason of a technical failure attributable to the Company, you are entitled to a full refund.
(c) Incorrect VIN. Where you have inadvertently submitted a VIN that does not correspond to the vehicle you intended to research, the Company will, upon request made within twenty-four (24) hours of purchase, provide a single replacement Report for the correct VIN at no additional charge.
(d) Exclusions. The satisfaction guarantee applies to bona fide concerns regarding the quality or delivery of a Report. It does not extend to: (i) change-of-mind requests made after you have reviewed the Report content; (ii) attempts to obtain Report content without payment; or (iii) requests made after the thirty (30) day period has elapsed.
(e) Verification. Refund requests must originate from the email address associated with the original purchase.
(f) Method and Timing. Approved refunds are issued to the original payment method through Stripe, ordinarily within five (5) to ten (10) business days.
(g) Repeat Requests. The satisfaction guarantee is intended for bona fide first-time use of the Service. The Company reserves the right, in its reasonable discretion, to decline refunds to any User who has previously received a refund and who subsequently purchases and seeks to refund additional Reports.

Nothing in this Section limits or excludes any non-waivable right or remedy available to you under applicable provincial consumer-protection legislation.

8. Billing Disputes

Where you have a concern regarding a charge, you agree to contact the Company at support@carhistoryreport.ca and to afford the Company a reasonable opportunity to resolve the matter directly before initiating a chargeback or dispute with your card issuer. The Company reserves the right to treat chargebacks initiated without such prior contact as a breach of these Terms and to recover any resulting costs.

9. Data Sources; Accuracy Disclaimer

The vehicle information made available through the Service is aggregated from third-party public sources, including the U.S. National Highway Traffic Safety Administration (NHTSA), Transport Canada, and the U.S. Environmental Protection Agency (EPA). While the Company employs reasonable efforts to present such information accurately, the Company does not represent, warrant, or guarantee the completeness, accuracy, currency, or timeliness of any information displayed. Information may be unavailable for certain vehicles, and there may be a delay between the existence of information at its source and its incorporation into the Service. For definitive information concerning a recall or a vehicle's status, you should consult the vehicle manufacturer or the applicable provincial motor-vehicle authority.

You acknowledge and agree that a Smart Buyer Report is not, and is not a substitute for, an in-person pre-purchase inspection conducted by a qualified mechanic. Each Report describes patterns and issues typical of a vehicle's year, make, and model based on publicly available data, and does not reflect the actual condition of any individual vehicle. You shall not rely upon a Report as the sole basis for any vehicle purchase decision, and the Company strongly recommends that you obtain a professional pre-purchase inspection.

The Company is an independent service and is not affiliated with, endorsed by, or sponsored by the Government of Canada, the United States Government, NHTSA, Transport Canada, the EPA, any vehicle manufacturer, or any commercial vehicle-history report provider.

10. AI-Generated Analysis

The analytical content of a Smart Buyer Report is generated by an artificial-intelligence model provided by Anthropic (Claude), operating upon publicly available data concerning the vehicle's year, make, model, and known issues. Such analysis is provided for informational purposes only, is advisory in nature, and does not constitute professional, mechanical, or legal advice. AI-generated content may contain errors or omissions. You acknowledge and agree that you will exercise independent judgment and, where appropriate, obtain qualified professional advice before making any vehicle purchase decision.

11. Use Concerning Individuals Is Prohibited

The Service reports on vehicles, identified by VIN, and is not intended to provide information about people. Provincial motor-vehicle and privacy legislation — including without limitation Alberta's Traffic Safety Act, Ontario's Highway Traffic Act and Freedom of Information and Protection of Privacy Act, and equivalent legislation in other provinces and territories — restricts the permissible uses of vehicle information. You shall not use the Service, or any information obtained through it, to identify, locate, contact, surveil, harass, or otherwise affect any individual associated with a vehicle. Using the Service to research, investigate, or compile information about individuals, as distinct from vehicles, is strictly prohibited and may expose you to civil and criminal liability.

12. Electronic Communications; CASL

By providing your email address at checkout or in the course of a support enquiry, you consent to receive the transactional electronic messages necessary for the provision of the Service, including order confirmations, Report access links, refund notices, and notices of changes to these Terms or the Company's Privacy Policy. You acknowledge that such messages do not constitute commercial electronic messages within the meaning of Canada's Anti-Spam Legislation (“CASL”) and that you may not opt out of them while you maintain an active Report or open support matter. The Company does not presently transmit marketing or promotional electronic messages; should it elect to do so, it will first obtain your express consent in accordance with CASL and provide a functioning unsubscribe mechanism in each such message.

13. Prohibited Uses

You covenant and agree that you shall not, and shall not permit any third party to, use the Service or any Content:

(a) for any unlawful, fraudulent, or unauthorized purpose, including the provision of fraudulent payment information;
(b) in violation of any federal, provincial, territorial, or municipal law, regulation, or by-law;
(c) to research, identify, track, contact, or harass any individual rather than a vehicle;
(d) to resell, sublicense, rent, lease, or otherwise commercially redistribute any Report, data, or Content;
(e) to access, retrieve, or extract data by automated means, including through the use of bots, spiders, scrapers, or crawlers, or to harvest email addresses or other information;
(f) to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying logic, or model architecture of the Service or any artificial-intelligence system employed by it;
(g) to develop, train, or improve any product, service, dataset, or model that competes with the Service;
(h) to frame, mirror, or otherwise reproduce the Service on any other website or platform without the Company's prior written consent;
(i) to introduce any virus, worm, or other malicious code, or otherwise to interfere with the integrity, security, or proper functioning of the Service;
(j) to misrepresent the source of vehicle information or to represent, expressly or by implication, that the Company has endorsed, certified, or verified the condition of any vehicle; or
(k) in any manner constituting a breach of these Terms or the Company's Privacy Policy.

The Company reserves the right, but assumes no obligation, to monitor the volume and purpose of activity on the Service, and may restrict, suspend, or terminate access where it determines, in its sole discretion, that use exceeds ordinary personal research or otherwise contravenes these Terms.

14. Intellectual Property

As between the parties, the CarHistoryReport.ca name, the “CHR.ca” mark, the logo, the design, layout, and organization of the Service, the AI summary text, the risk-scoring methodology, and the underlying software are and shall remain the exclusive property of the Company and are protected by Canadian and international intellectual-property laws. Raw data sourced from NHTSA, Transport Canada, and the EPA is in the public domain; however, the Company's selection, aggregation, presentation, scoring, and analysis of such data are proprietary. Except for the limited permission granted in Section 2, nothing in these Terms transfers to you any right, title, or interest in any Content or intellectual property of the Company. You shall not systematically extract or compile any data from the Service into any database, directory, or competing product.

15. Report Access and Security

Each Report is accessed by means of a unique link transmitted to the email address you provide at checkout. You are solely responsible for maintaining the confidentiality of that link. The Company shall have no liability for any unauthorized access to a Report resulting from your disclosure of the link, the compromise of your email account, or your failure to maintain reasonable security over your devices. Where you have reason to believe that your Report link has been accessed without authorization, you may contact support@carhistoryreport.ca, and the Company may, in its discretion, regenerate the link.

16. Third-Party Links

The Service may contain links to websites or resources operated by third parties over which the Company exercises no control. The Company does not endorse and assumes no responsibility for the content, accuracy, privacy practices, or conduct of any third-party site, and the inclusion of any link does not imply endorsement. You access third-party sites at your own risk and should review the applicable terms and privacy policies before providing any information.

17. Security

The Company employs commercially reasonable administrative, technical, and physical safeguards designed to protect the Service and the information it holds. However, no method of transmission or storage is entirely secure, and the Company does not warrant that the Service or your information will be free from unauthorized access, disclosure, alteration, or destruction. You acknowledge and accept that you use the Service and provide information at your own risk.

18. Disclaimer of Warranties

To the fullest extent permitted by Applicable Law, the Service and all Content, Reports, AI analysis, data, and information are provided on an “as is” and “as available” basis, with all faults and without warranty or condition of any kind, whether express, implied, statutory, or otherwise. The Company Parties disclaim all warranties and conditions, including the implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, and any warranty as to the accuracy, completeness, reliability, security, or timeliness of the Service or any Content.

The Company Parties do not warrant that the Service will meet your requirements, that access will be uninterrupted, timely, or error-free, that any defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components. You assume the entire risk as to the results obtained from your use of the Service and any Content.

Where Applicable Law does not permit the exclusion of certain warranties or conditions, the foregoing exclusions apply to the maximum extent permitted by that law.

19. Limitation of Liability

To the fullest extent permitted by Applicable Law, in no event will the Company Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, or for any damages arising out of or in connection with any vehicle purchase, sale, or other transaction, or your reliance upon any information obtained through the Service, whether based on contract, tort (including negligence), strict liability, or any other theory, and whether or not the Company Parties have been advised of the possibility of such damages.

To the fullest extent permitted by Applicable Law, the total aggregate liability of the Company Parties arising out of or relating to the Service or these Terms, from all causes of action and under all theories of liability, will not exceed the greater of (a) the aggregate amount you paid to the Company in the ninety (90) days immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CA$100).

Certain jurisdictions do not permit the exclusion or limitation of liability for certain damages. In those jurisdictions, the liability of the Company Parties is limited to the maximum extent permitted by Applicable Law. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law.

20. Indemnification

You shall indemnify, defend, and hold harmless the Company Parties from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your access to or use of the Service; (b) your breach of these Terms; (c) your violation of any Applicable Law, including motor-vehicle, privacy, or anti-spam legislation; (d) your violation of the rights of any third party, including intellectual-property and privacy rights; or (e) any vehicle purchase, sale, or other transaction undertaken in reliance upon information obtained through the Service. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with the Company in asserting any available defences.

21. Governing Law and Dispute Resolution

(a) Governing Law. These Terms, and any dispute or claim arising out of or in connection with them or the Service, whether contractual or non-contractual, are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

(b) Informal Resolution. Before commencing any formal proceeding, you agree to first notify the Company in writing at support@carhistoryreport.ca, setting out the nature of the dispute and the relief sought, and to allow the Company thirty (30) days to resolve the matter informally.

(c) Jurisdiction. Subject to subsections (d) and (e), you and the Company irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Alberta sitting in the City of Edmonton in respect of any dispute arising out of or relating to these Terms or the Service.

(d) Small Claims. Either party may bring an individual claim within the monetary jurisdiction of a small-claims court of competent jurisdiction, in lieu of proceeding in the courts identified in subsection (c).

(e) Quebec Residents. If you are a consumer resident in the Province of Quebec, nothing in these Terms shall be construed to derogate from the protections afforded to you by the Consumer Protection Act (Quebec) or other applicable law. To the extent that Quebec law applies and conflicts with this Section 21, Quebec law prevails; you may institute proceedings in the judicial district of your domicile; and you shall not be bound by any waiver of the right to participate in a class action that is unenforceable under Quebec law.

(f) Limitation Period. To the extent permitted by Applicable Law, any claim arising out of or relating to the Service or these Terms must be commenced within one (1) year after the cause of action arose, failing which such claim is permanently barred. This subsection does not apply to a Quebec resident to the extent that Quebec law prescribes a longer limitation period that cannot be shortened by contract.

22. Suspension and Termination

The Company may, in its sole discretion and with or without notice, suspend, restrict, or terminate your access to the Service, in whole or in part, where it determines that you have breached these Terms, engaged in conduct exposing the Company Parties or other Users to liability, or used the Service in a manner inconsistent with ordinary personal research. You may cease using the Service at any time. Any provision that by its nature ought to survive termination — including provisions relating to intellectual property, payment obligations for purchases already made, disclaimers of warranty, limitation of liability, indemnification, dispute resolution, and general provisions — survives.

23. Modification of the Service and These Terms

The Company reserves the right, at any time and with or without notice, to modify, suspend, or discontinue the Service or any part thereof. The Company further reserves the right to revise these Terms from time to time; the “Effective Date” set out above indicates the date of the most recent revision. Where a revision materially affects your rights, the Company will provide notice through the Service or by email where reasonably practicable. Your continued use of the Service following the effective date of any revision constitutes your acceptance of the revised Terms.

24. General Provisions

(a) Entire Agreement. These Terms, together with the Company's Privacy Policy, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior or contemporaneous agreements, representations, and understandings.
(b) Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.
(c) No Waiver. No failure or delay by the Company in exercising any right under these Terms operates as a waiver of that or any other right.
(d) Assignment. You may not assign or transfer these Terms or any right or obligation hereunder without the Company's prior written consent. The Company may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
(e) No Agency. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties.
(f) Language. The parties have expressly requested that these Terms and all related documents be drawn up in the English language. Les parties ont expressément demandé que les présentes conditions ainsi que tous les documents s'y rattachant soient rédigés en langue anglaise.
(g) Force Majeure. The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, governmental action, telecommunications or internet failures, third-party service-provider outages, labour disputes, or epidemic or pandemic conditions.
(h) Headings. Headings are included for convenience of reference only and do not affect the interpretation of these Terms.

25. Contact

Enquiries regarding these Terms, refund requests, and support matters may be directed to:
CarHistoryReport.ca
Email: support@carhistoryreport.ca

These Terms of Service were last revised on August 22, 2026.